This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Experience Manager based in Canada. The Customer Experience Manager will lead initiatives that transform customer journeys, improve engagement, and create measurable value through data, innovation, and AI-driven solutions. This role combines strategic vision with hands-on execution, empowering teams to identify customer needs and deliver impactful improvements across multiple touchpoints. You will manage CX programs from concept through implementation while collaborating with product, technology, and business teams. The ideal candidate is passionate about customer-centric design, analytics, and emerging technologies that enhance service delivery. This position offers the opportunity to shape customer experience strategies within a global, technology-driven environment focused on continuous improvement.