Consultant, CRM

As a CRM Professional Services Consultant, you will lead client implementations by first understanding the business goals, needs, and measures of success behind each project. You will turn that understanding into a clear delivery plan, guide clients and Unanet teams through decisions and execution, and configure the solution to support the outcomes the client values. You will own scope, timelines, budget, communication, and adoption so clients realize value from their investment.

What You’ll Do  

• Lead discovery with client stakeholders to understand business goals, workflows, priorities, and success measures
• Translate client needs into a practical project plan with clear scope, outcomes, milestones, roles, timelines, and budget
• Own implementation and integrated-solution delivery from kickoff through adoption; manage decisions, risks, dependencies, timelines, and budget to keep work on track. Monitor Professional Services outcomes, including Time-to-Value, CSAT, Budgeted Delivered Hours, realization, and utilization, and take action when... Click Apply to read the full job description.