Bilingual Customer Experience Specialist

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Bilingual Customer Experience Specialist based in United States. This is a customer-focused role at the center of a fast-paced support environment serving consumers, shoppers, retailers, and advertisers. You will handle customer interactions across phone, chat, and email while delivering clear, empathetic, and efficient resolutions. The role combines investigation, problem-solving, policy application, and careful documentation across complex order and account issues. You will work with established workflows while exercising sound judgment when handling edge cases and escalations. Your observations will also help identify recurring issues, process gaps, and opportunities to improve the customer experience. This position is ideal for a resilient, collaborative professional who enjoys helping people while working in a metrics-driven environment.