Banking AI Advisor, Customer Success

About Glia Glia is the leading AI customer service solution for banks and credit unions. Our platform unifies AI and human agents across every voice and digital conversation through our proprietary ChannelLess® Architecture. With AI for All™, organizations overcome the tradeoff between efficiency and experience by using AI to automate conversations and elevate service operations. Valued at over $1 billion and named a Deloitte Technology Fast 500™ company for five consecutive years, Glia powers over 700 financial institutions and maintains an industry-leading 72 NPS. We're also certified as a Great Place to Work, with 98% employee satisfaction. The Role We are seeking a domain expert to serve as a high-impact Banking AI Advisor and strategic partner for our clients. In this role, you will leverage your deep business experience to help financial institutions maximize the value of our AI-powered platform. This is the next phase of the CSM evolution. You will act as a consultative partner, guiding clients through a purposeful journey of Banking AI built for community impact. Your goal is to empower our clients' frontline teams to strengthen human relationships and drive revenue, while ... Click Apply to read the full job description.