Analista de Sucesso do Cliente Pleno - Retenção Preditiva

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Analista de Sucesso do Cliente Pleno - Retenção Preditiva based in Brazil. This is a data-driven Customer Success opportunity focused on predictive retention across a portfolio of small business customers in Brazil.You will operate in a One-to-Many model, combining operational retention activities with scalable strategies to prevent churn and downgrade.The role places strong emphasis on artificial intelligence, automation, and customer data to identify early risk signals and enable timely interventions.You will analyze usage, engagement, and customer history to develop predictive approaches that improve retention outcomes.Success will depend on balancing day-to-day queue management with the design of structured, scalable initiatives that increase operational efficiency.You’ll work closely with specialist teams while continuously testing new technologies, benchmarks, and Customer Success practices.The role is ideal for an analytical and proactive professional who enjoys turning customer data and technology into measurable business results.