ABOUT TITAN Titan builds AI software for banks: purpose-built small language models, a banking ontology, and AI bankers that financial institutions can trust. Our models outperform general-purpose LLMs by 30 to 80 percent on banking tasks. Customers include community banks, credit unions, and large regional and super-regional institutions. We are backed by leading fintech investors and operate under the compliance, audit, and model-risk standards that banking requires. WHY THIS ROLE EXISTS Titan is scaling from a handful of live banking customers to thirty, then to hundreds. Each bank deploys differently: Azure, private cloud, or the bank's existing infrastructure. The core problem this role solves is making the platform work consistently and reliably across all of them, managing the last-mile deployment complexity that grows with every new customer. This is a hands-on, principal-level role. You are not coming in to build an org chart. You are coming in to do the work: write the runbooks, stand up the on-call rotation, own incident command when a bank has an outage, and build the deployment playbook that takes us from client 10 to client 350. The practices get built before the team... Click Apply to read the full job description.