VP, Member & Provider Support Center Services

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a VP, Member & Provider Support Center Services based in United States. This executive leadership role is responsible for shaping the strategy and operational performance of large-scale member and provider support center services. You will oversee a complex, multi-market function supporting Medicaid, Medicare, and Marketplace lines of business. The role combines operational leadership, workforce strategy, financial accountability, vendor management, quality assurance, and customer experience. You will drive initiatives that improve service quality, increase satisfaction, strengthen compliance, and reduce administrative costs. Working across a highly matrixed organization, you will influence senior stakeholders and lead transformation across people, processes, technology, and service delivery. This is an opportunity to make a significant enterprise-wide impact while helping deliver better experiences for members and providers.