VP, Finance

About Customer.io

Hi, my name is Zhi Li, CFO here at Customer.io, and I am looking for a Vice President of Finance to lead and evolve Customer.io’s finance and accounting functions as we scale.

Over 8,000 companies — from scrappy startups to global brands — use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. Customer.io powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data.

Reporting to the CFO, you’ll oversee both Finance and Accounting, shaping how we plan, invest, report, and operate with financial discipline. You’ll partner closely with the executive team to translate strategy into measurable financial outcomes — ensuring we grow efficiently while maintaining rigor, transparency, and strong governance.

This is a strategic leadership role with company-wide scope. You’ll lead long-range planning, elevate capital allocation discipline, strengthen financial systems, and help shape the financial narrative presented to our Board and future investors.

What we value

• Clarity and transparency. We communicate financial insights in ways that build trust and drive alignment.
• Business partnership. Finance is a strategic advisor — helping leaders see around corners and make informed tradeoffs.
• Bias for action. We value thoughtful analysis, but we don’t let perfection slow progress.
• Operational excellence. We build scalable systems, processes, and governance that support durable growth.
• Curiosity and rigor. We ask strong questions, challenge assumptions, and focus on the real drivers of performance.
• Collaboration over silos. We connect strategy, execution, and financial outcomes across the company.
• Inclusive leadership. We foster diverse perspectives and build strong, accountable teams.

What you’ll do

• Lead long-range planning, translating our strategic roadmap into a multi-year financial model that supports disciplined growth.
• Partner with the CFO on capital structure strategy, resource allocation, and potential financing or M&A transactions.
• Shape the financial narrative for Board mee