VP Customer Experience

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a VP Customer Experience based in Canada. We are seeking a strategic and hands-on Vice President of Customer Experience to shape and lead a modern, AI-first customer experience strategy. This executive role will oversee the complete customer journey, combining intelligent automation with human expertise to deliver seamless, high-quality support. You will lead customer service, journey design, and Voice of Customer capabilities while building scalable teams and operating models. Working closely with Product, Engineering, and Operations, you will use customer insights to remove friction and improve experiences across every touchpoint. You will own key experience and operational performance metrics, driving measurable improvements in satisfaction, retention, and service efficiency. This is an influential leadership opportunity in a growing health technology environment focused on improving outcomes for practitioners and patients.