This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a VP, Customer Care & Support based in United States. This executive leadership role is responsible for shaping the future of a large-scale customer support organization within a rapidly growing consumer technology environment.You will define the strategy, operating model, and team structure that drive exceptional customer experiences across multiple product lines.The role combines operational leadership, customer advocacy, AI-driven transformation, and cross-functional partnership.You will lead a large support organization, balancing service quality, efficiency, scalability, and customer satisfaction.As a strategic leader, you will influence company-wide policies, support innovation, and improve how customers interact with the brand.This is an opportunity to build and evolve a modern support function while partnering directly with executive leadership.