BUILDING THE FUTURE OF CRYPTO
Our Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology.
What makes us different?
Kraken is a mission-focused company rooted in crypto values. As a Krakenite, you’ll join us on our mission to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. For over a decade, Kraken’s focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world.
Before you apply, please read the Kraken Culture https://www.kraken.com/culture page to learn more about our internal culture, values, and mission. We also expect candidates to familiarize themselves with the Kraken app. Learn how to create a Kraken account here https://support.kraken.com/hc/en-us/articles/226090548-How-to-create-an-account-on-Kraken.
As a fully remote company, we have Krakenites in 70+ countries who speak over 50 languages. Krakenites are industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers to the space. Kraken is committed to industry-leading security https://blog.kraken.com/crypto-education/security-at-kraken, crypto education https://blog.kraken.com/category/crypto-education, and world-class client support https://blog.kraken.com/crypto-education/support-at-kraken through our products like Kraken Pro https://pro.kraken.com/, Desktop https://www.kraken.com/desktop, Wallet https://www.kraken.com/wallet, and Kraken Futures https://www.kraken.com/features/futures.
Become a Krakenite and build the future of crypto!
PROOF OF WORK
THE TEAM
Voice has evolved—from a general support channel into CE’s premium, in-app voice service for Kraken’s highest-value clients. We deliver fast, clear, and trustworthy white-glove service that feels like a friend experience, shaping every interaction into a 6-Star journey and deepening our clients’ connection with Kraken. If you’re energized by supporting, educating, and empowering top clients and raising the bar for what service can be - this is your stage.
Join a fast-paced frontline team and help design the journeys that define Kraken. This is a powerful growth path for ambitious Specialists with strong performance and a growth mindset. You’ll champion today’s 90+ user-score clients and help cultivate the next generation across regions and new products - an exciting, hands-on role with visible, meaningful impact.
This is a fully remote role requiring English fluency. You must be willing to work evenings and weekends.
THE OPPORTUNITY
- Answer inbound Voice calls with friendly, professional service; drive quick, accurate resolutions.
- Clarify client goals, provide education on Kraken products and services, and guide funding, trading and other account activities.
- Test new products and features to develop expertise that resolves issues end-to-end and responsibly position pr