VIP Account Manager

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a VIP Account Manager based in Switzerland. Join an international iGaming environment where you will manage relationships with high-value and pre-VIP players.You will combine personalized customer support, account management, and proactive retention strategies.The role focuses on building trusted, long-term relationships while delivering a high-quality experience across multiple communication channels.You will monitor player behavior, identify retention opportunities, and proactively engage customers when action is needed.Working closely with Payments, Support, Risk, and other internal teams, you will help resolve complex player situations efficiently.You will also contribute to reactivation campaigns, personalized promotions, and player engagement initiatives.This is a dynamic, fast-paced role suited to a relationship-focused professional who enjoys ownership, communication, and measurable results.