This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Vice President of Customer Support based in United States . This executive leadership role is responsible for shaping and scaling a world-class customer support organization within a software environment.The position owns the full support lifecycle, including service operations, incident management, customer retention, and operational excellence.You will lead strategic transformation initiatives by combining data-driven decision-making, process optimization, automation, and AI-powered support solutions.The role has a direct impact on customer satisfaction, support efficiency, product quality, and long-term business growth.Working closely with engineering, product, and executive teams, you will champion the customer voice and drive continuous improvement.This is an opportunity for an experienced support leader to build high-performing teams and deliver premium customer experiences at scale.