ABOUT THE ROLE
As the UX Researcher, you will serve as the primary research partner supporting Accela's inbound product teams. You will lead and execute user research initiatives that help product and design teams better understand customer needs, behaviors, and pain points across the Accela Civic Application (ACA), Payments, Platform Integrations, Administration, and Civic Platform product areas.
In this role, you will design and conduct usability studies, synthesize research findings, develop personas and journey maps, and translate customer insights into actionable recommendations that improve the user experience. You will work closely with Product Management, UX Design, Engineering, and other stakeholders to ensure product decisions are informed by meaningful customer research.
SPECIFIC RESPONSIBILITIES