User Researcher (Senior)

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior User Researcher based in Brazil. We are seeking an experienced User Researcher to shape product and service strategies through meaningful, evidence-based insights. In this role, you will lead research initiatives throughout the discovery process, from exploratory interviews and contextual fieldwork to usability testing of interactive prototypes. Your findings will help define customer journeys, inform service blueprints, and guide product prioritization and investment decisions. You will work closely with Service Designers, Product Managers, and strategy leaders in multidisciplinary teams. The role involves engaging with customers and stakeholders across the UK and US, translating complex research findings into practical recommendations. This is a fully remote opportunity within an international digital product environment.