Training Specialist

At Colibri Group, culture is at the heart of everything we do. Our values Love, Joy, Boldness, Teamwork, and Curiosity—guide how we work together, support our customers, and make a difference in the communities we serve. Colibri Group is a leader in online professional education, serving more than one million learners each year across a family of trusted education brands. Our Customer Service teams support those learners from the front lines, helping them navigate questions, solve problems, and get the most from their experience with Colibri. Come Build What’s Next We’re looking for a Training Specialist Customer Service to help our Customer Service Representatives build the knowledge, skills, and confidence they need to deliver exceptional customer experiences across voice, chat, and email. This is an individual contributor role responsible for new hire onboarding, continuous learning, e-learning development, and performance enablement within a fast-moving Customer Service environment. You’ll build and facilitate learning experiences, identify opportunities for improvement through performance and Quality Assurance insights, and help teams successfully adopt new tools, processes, a... Click Apply to read the full job description.