Tier-2 Support Expert - Bright Insights

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Tier-2 Support Expert - Bright Insights based in United States. This role offers the opportunity to support a cutting-edge AI-powered eCommerce intelligence platform used by leading global businesses.You will act as a key technical escalation point, solving complex customer challenges and ensuring reliable product experiences.The position combines technical troubleshooting, data analysis, and cross-functional collaboration with engineering and product teams.You will investigate issues across dashboards, data pipelines, APIs, and analytics workflows while helping improve platform performance.This is an ideal opportunity for a technically curious professional who enjoys solving problems and driving meaningful customer outcomes.You will work in a fast-paced environment where ownership, analytical thinking, and continuous improvement are highly valued.