ABOUT THE ROLE NetBox Labs is hiring a TechOps Engineer whose primary mission is to drive a better customer experience across NetBox Labs products. This role sits within Customer Success and focuses on eliminating friction that impacts customer’s most: complex escalations, plugin ecosystem risk, and upgrade/compatibility predictability. You’ll act as a technical owner for the moments that matter, when customers hit blockers, when upgrades are risky, and when plugins/integrations create uncertainty. You’ll partner closely with Support, Customer Success Managers, Product, and Engineering to resolve issues quickly, prevent repeats, and ship improvements that make the product easier to adopt and operate at scale. WHAT YOU’LL DO 1) OWN CUSTOMER EXPERIENCE OUTCOMES - Drive measurable improvements to customer experience: faster resolution of complex issues, fewer repeat incidents, safer upgrades, and clearer guidance. - Identify top friction points across the customer journey (especially post-onboarding) and lead cross-functional efforts to remove them. - Turn recurring pain into durable fixes: documentation, tooling, product changes, and support enablement. 2) LEAD CRITICAL & COMPLEX CUS... Click Apply to read the full job description.