This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Technology Manager based in the United States. This role offers the opportunity to lead technology initiatives that improve customer engagement and operational performance within a complex contact center environment.You will oversee the implementation and optimization of advanced Salesforce solutions and connected communication platforms.The position combines project leadership, technical strategy, and business partnership to deliver impactful solutions.You will collaborate with stakeholders to understand needs, evaluate emerging technologies, and drive innovation.The ideal candidate will bring strong CRM expertise, contact center experience, and a passion for improving user experiences.This is a high-impact opportunity to shape technology solutions that support mission-critical business operations.