Technical Writer Net Ops
No Corp-to-Corp
100% Remote
5+ Month Contract
No 3rd Parties
Start Date: ASAP
Scope:
- Define and own the end-to-end documentation strategy for new network technologies, including standards, workflows, and governance frameworks.
- Create and maintain technical documents such as Standard Operating Procedures (SOPs), user guides, installation manuals, technical specifications, network diagrams, and training materials.
- Develop high-quality content that supports operational activities such as deployments, upgrades, maintenance, and disaster recovery procedures.
- Collaborate with network architects, engineers, operations teams, and project managers to collect and validate technical information.
- Conduct interviews and observe system development and operational activities to ensure accuracy and completeness.
- Organize and maintain documentation repositories (e.g., SharePoint, Confluence, internal knowledge bases) with proper version control and accessibility.
- Ensure compliance with client organizational and industry standards for documentation.
- Edit and proofread content for clarity, consistency, and adherence to style guides.
- Translate complex technical concepts into clear, user-friendly content for diverse audiences.
- Create diagrams, flowcharts, and visuals to enhance comprehension.
- Partner with engineering and operations teams to review documentation for accuracy and consistency.
- Drive continuous improvement of documentation processes, tools, and standards.
- Innovate to enhance the customer’s operational experience and knowledge management practices.
Skills: Must Have
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- Proven experience in technical writing within IT or similar field.
- Proficiency with documentation tools and platforms (e.g., Confluence, SharePoint, Visio, Adobe).
- Excellent communication skills and ability to simplify complex technical information.
- Strong organizational skills and ability to manage multiple projects independently.
Skills: Nice to Have
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- Associate degree in English, Communications, or Journalism
- Understanding of networking concepts and technologies preferred.