Technical Training Specialist

ABOUT THE ROLE

The Technical Trainer designs, develops, and delivers engaging product and user training focused on the Accela Civic Platform. This role emphasizes the creation of video and eLearning content that helps customers, partners, and internal teams gain the skills needed to implement and manage Accela solutions effectively. The trainer may also conduct live, instructor-led virtual sessions on specific Civic Platform topics to support interactive learning and reinforce key concepts.

SPECIFIC RESPONSIBILITIES 

• Design and develop engaging technical training materials for Civic Platform products, including video tutorials, eLearning modules, and simulations.
• Deliver live, virtual instructor-led training sessions for select product areas as needed.
• Collaborate with product, implementation, and customer success teams to ensure training aligns with product updates and customer needs.
• Develop supporting educati