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Technical Trainer II

Tines
6 days ago
Full-time
Remote
Worldwide
Remote Education

Founded in 2018 with co-headquarters in Dublin and Boston, Tines powers some of the world's most important workflows. Our intelligent workflow platform applies AI, automation, and integration with human ingenuity to drive real business results. 

Tines serves a diverse range of customers, from startups to public companies, including Canva, Databricks, Elastic, Kayak, Intercom, and McKesson. As an integrator across the entire tech stack, Tines is vendor-agnostic integrating with any API-enabled service. This flexibility enables our customers to achieve their highest-priority goals faster. And because Tines is secure and private by design, it’s popular with security, IT, engineering, finance, and other security-focused teams.

At Tines, we're driven by our values of Simplicity, Speed, and Soundness. We're committed to delivering exceptional customer experiences while fostering a company culture that nurtures individual curiosity, growth, and integrity. We’re excited about what’s next, and we’re looking for others to join us on our journey.

Become a pivotal member of our dynamic Knowledge, Education, and Support team as a Technical trainer. Your primary focus will be delivering technical training for our growing customer and partner base. Collaborate seamlessly across multifunctional teams, including customer success, partner relations, sales, and engineering, to tailor Tines resources and content. Take charge of developing, delivering, and maintaining training programs, playing a crucial role in elevating the skills of our Customer base. Your impact will extend globally, supporting the delivery of world-class customer services as we expand our reach.

Join us on this exciting journey as we enhance Tines's customer experiences worldwide.

Location: We require our employee to be located in North America in one of the Eastern Timezone states.
Travel: up to 20% for customer on-site trainings (approximately 1-2x a month) 

What you will be doing

  • Deliver in-person and remote engaging technical training sessions by customizing Tines courseware.
  • Manage content repositories for seamless access to training materials.