Technical Support Specialist (English/French Bilingual)

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Technical Support Specialist (English/French Bilingual) based in Canada. This role offers the opportunity to provide critical technical support for customers operating in important and demanding environments.You will serve as a trusted first point of contact, helping diagnose issues, coordinate resolutions, and ensure reliable service delivery.Working within a collaborative support team, you will manage incidents from initial investigation through resolution while maintaining excellent customer communication.The position combines technical troubleshooting, problem-solving, and process improvement, allowing you to make a direct impact on customer satisfaction and operational reliability.You will work with communication technologies, Windows environments, and security-focused processes while continuously expanding your technical expertise.This is an ideal opportunity for a bilingual support professional who enjoys solving complex challenges and delivering high-quality service remotely.