Technical Support Specialist | Based in Latin America

About us
Collaborate with Hostinger and grow fast together! 🚀
 
With 900+ people worldwide, we’re behind the success of over 3 million clients in 150 countries, helping them launch their e-shops, blogs, portfolios, businesses, and passion projects.
 
Our mission: To provide tools that help individuals and small businesses succeed online faster and easier.
Our culture: Guided by 10 company principles.
Our formula for success: Customer obsession, innovative products, and talented people.
 
About you
Driving innovation means embracing relentless change, complexity, and a landscape that’s anything but predictable. At Hostinger, we don’t just adapt, we lead. We turn challenges into opportunities and uncertainty into meaningful progress.
 
Before partnering with us, consider if you:
- Care deeply about your craft, finding purpose in making online success possible for anyone.
- Take ownership of your growth, continuously learning and improving your skills.
- Approach problems critically, proposing solutions driven by curiosity and creativity.
- Adapt quickly through changes in a fast-paced environment.
- Collaborate effectively to achieve meaningful outcomes.
 
Your day-to-day
Success is a journey. Every customer’s path is filled with milestones and challenges, each presenting an opportunity for you to make an impact. Make success not just possible, but seamless.
 
For this opportunity, you are expected to:
- Provide expert support on Hostinger products, troubleshoot technical challenges via live chat and tickets that exceed customer expectations.
- Simplify technical issues of varying complexity into actionable steps that customers of all expertise levels can follow.
- Contribute to various initiatives that enhance the customer experience based on evolving needs.
- Help make the Kodee AI Assistant even smarter and more helpful so customers get faster, clearer, and better support.
- Keep updated on Hostinger product updates, services, features, and the latest web hosting technologies to assist customers effectively.
- Look for smarter, faster, and simpler ways to deliver even better customer experiences.
 
Key information
- This is an opportunity that involves rotation-based timelines that may include some weekend days.
- As this collaboration is 100% remote, a workspace with reliable high-speed internet is essential to provide services effectively.
 
Your skills and experience
- Fluent in English (C1 or native), written and spoken.
- Experience providing customer support in tech or SaaS environments, ideally through live chat, with a strong record of delivering exceptional, customer-focused solutions.
- Excellent communication skills.
- Understanding of web hosting fundamentals (domains, DNS, emails, control panels, website troubleshooting).
 
What makes you stand out:
- Advanced understanding of web hosting technologies, server management, and performance optimization.
- Familiarity with content management platforms (e.g., WordPress), hosting control