Technical Support Specialist

About Skio: Skio helps Shopify brands sell subscriptions without the headaches. We’re building the most merchant-friendly subscription platform—simple, scalable, and focused on delivering great customer experiences. Backed by Y Combinator and top-tier investors, we’re growing fast and looking for people who are excited to solve real problems and support innovative ecommerce brands. The Role: We’re looking for a Technical Support Specialist to join our Customer Experience team. You’ll be on the front lines helping our merchants succeed—answering technical questions, troubleshooting issues, and acting as a voice of both the customer and our product. You’ll work closely with support leadership, engineering, and product teams to resolve issues quickly and clearly. This role is ideal for someone who’s detail-oriented, empathetic, and thrives in fast-paced, startup environments. Experience with Shopify is a must, and a passion for great customer service is non-negotiable. What You’ll Do: Manage an inbound queue of support tickets (email and chat) and triage technical issues from our merchants Provide clear, friendly, and timely support, occasionally hopping on Zoom calls if needed Collab... Click Apply to read the full job description.