Respond to customers' requests for IT technical services, answering questions on the function and use of products within a call center environment. This is a call center, IT help desk position. To be considered, you must have strong technical knowledge of PCs along with critical thinking and troubleshooting skills.
Position Detail:
Screen and handle calls as appropriate.
Type and enter information into a database while a customer is speaking.
Recognize research, isolate, and resolve information system problems.
Recognize customer problems that should be escalated to the next level for resolution following established protocols.
Demonstrate quality communication skills and exhibit a high level of professionalism with extreme sensitivity to customer satisfaction.
Maintain appropriate records and prepare reports as required.
Performs other duties and tasks as assigned by the Team Lead.