Technical Support Engineering Manager

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Technical Support Engineering Manager based in United States. The Technical Support Engineering Manager will lead the technical support function for AI-powered healthcare and workflow products. This is a hands-on player-coach role combining people leadership, technical troubleshooting, operational ownership, and customer advocacy. You will manage a team of Technical Support Engineers while remaining close to complex escalations, logs, integrations, configurations, and product issues. The role offers the opportunity to build support processes, technical standards, triage playbooks, and AI-assisted tooling from the ground up. You will work closely with Engineering, Product, Customer Success, and onboarding teams to improve resolution times and the overall customer experience. As the organization grows, the position provides scope to shape a scalable support function and progress toward broader technical leadership.