Technical Support Engineer

Why TrueML? TrueML is a mission-driven financial software company that aims to create better customer experiences for distressed borrowers. Consumers today want personal, digital-first experiences that align with their lifestyles, especially when it comes to managing finances. TrueML’s approach uses machine learning to engage each customer digitally and adjust strategies in real time in response to their interactions. The TrueML team includes inspired data scientists, financial services industry experts and customer experience fanatics building technology to serve people in a way that recognizes their unique needs and preferences as human beings and endeavoring toward ensuring nobody gets locked out of the financial system. As a Platform Enablement Engineer II, you are the vital link between our client-facing teams and our core Engineering organization. You don’t just "triage" tickets—you own the investigation. Your mission is to provide high-fidelity, data-backed bug validations that turn mystery anomalies into actionable fixes. Reporting to the Director of Engineering, DevOps, you will use a blend of investigative grit and GenAI tools to ensure our platform remains healthy and ou