Technical Support Agent

At Moxie, we empower ambitious aesthetic entrepreneurs to build profitable, independent practices—without burnout, overwhelm, or guesswork. In just a few years, we've grown from an idea to a global, remote-first team now supporting 700+ practices nationwide. Our purpose is simple: to unlock sustainable success for aesthetic entrepreneurs, at every stage of their journey. TECHNICAL SUPPORT AGENT Remote, Full-time Location: LATIN AMERICA - Fully Remote (Work from Home) Working hours: Saturday - Wednesday 1pm - 9pm ET (Overlap with PST business hours) THE ROLE We are looking for a Technical Support Agent (IC-2) to play a critical role in supporting Moxie Suite and unblocking our internal teams. This role sits at the intersection of Engineering, Provider Success, and Onboarding, acting as the first line of defense when issues arise. You will own bug intake and triage, answer technical questions about how Moxie Suite works, and create documentation that helps internal teams self-serve. This is a hands-on, execution-focused role that requires strong technical curiosity, good judgment, and clear communication — but it is not a software engineering role and does not include people manageme