Technical Support Agent

• Position: Technical Support Agent • Company: Fast-growing AI-driven SaaS company • Role Summary: You will be the first point of contact for customers, providing technical assistance, troubleshooting issues, and ensuring a seamless user experience. You will work closely with customers, product, and engineering teams to resolve issues, improve workflows, and contribute to the overall success of the platform. This is an excellent opportunity for someone who enjoys problem-solving, customer interaction, and working in a fast-paced tech environment. • Key Responsibilities: • Provide first-line technical support via chat, ticketing systems, calls, and screen sharing • Troubleshoot, diagnose, and resolve technical issues in a timely manner • Manage a high volume of support tickets, ensuring SLA compliance • Reproduce and analyze issues reported by customers • Escalate complex issues to engineering teams with clear documentation • Guide customers through product features and troubleshooting steps • Maintain accurate documentation of support interactions and resolutions • Continuously learn and stay updated on product features and technical updates • Requirements: • 3–4 years of experienc... Click Apply to read the full job description.