Technical Resource Contact Center Analyst - Senior

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Technical Resource Contact Center Analyst - Senior based in the United States. This senior-level role is central to delivering advanced technical support and exceptional customer experiences across complex IT infrastructure environments.You will troubleshoot sophisticated hardware and software issues spanning compute, virtualization, networking, and storage technologies.As a technical escalation point, you will guide junior analysts while helping teams resolve challenging customer issues efficiently.The position combines hands-on problem solving with knowledge management, root cause analysis, training, and continuous service improvement.You will collaborate with customers, engineering teams, product stakeholders, and internal support functions to drive both immediate and long-term resolutions.Your expertise will help strengthen technical documentation, self-service capabilities, operational metrics, and overall support quality.This is a fully remote opportunity suited to a customer-focused technical professional who thrives in a fast-paced, global enviro... Click Apply to read the full job description.