At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done.
Observe is hiring a Principal Technical Enablement & Learning Architect to design and scale a modern technical learning ecosystem that supports both internal teams and customers.
This role is ideal for a hands-on technical leader who enjoys building learning systems that accelerate understanding, raise technical standards, and enable consistent, high-quality outcomes—internally and externally.
You’ll play a foundational role in shaping how Observe’s platform, observability best practices, and real-world operating models are taught, learned, and applied across the organization and, where appropriate, leveraged to improve customer education and self-sufficiency.
WHAT YOU'LL DO:
DESIGN SCALABLE TECHNICAL LEARNING JOURNEYS
- Build structured, role-based learning paths for pre- and post-sales technical teams.
- Define onboarding, intermediate, and advanced learning milestones with clear outcomes.
- Establish mechanisms to assess and validate technical proficiency over time.
BUILD HANDS-ON LEARNING EXPERIENCES
- Design and maintain hands-on technical labs, demos, and learning environments.
- Create practical, real-world scenarios that reflect how customers deploy and use observability platforms.
- Ensure learning experiences are reliable, repeatable, and easy to consume globally.
EXTEND INTERNAL LEARNING TO CUSTOMER EDUCATION
- Identify internal enablement assets that can be adapted for customer-facing education, onboarding, and self-service learning.
- Partner with Product, Post-Sales, and Customer Education stakeholders to reuse and evolve learning content for customer consumption where appropriate.
- Help customers better understand observability concepts, best practices, and how to apply Observe effectively in real-world environments.
ENABLE BEYOND THE PRODUCT
- Develop learning content covering:
- Observability concepts and patterns
- Cloud platforms and distributed systems
- Kubernetes, AWS, and modern application architectures
- SRE, DevOps, and platform engineering practices
- Competitive landscape and industry trends
- Ensure teams and customers understand not just how Observe works, but why it fits into modern operating models.
PARTNER ACROSS THE ORGANIZATION
- Work closely wi