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Technical Account Manager Architect - LATAM

Clickhouse
30 days ago
Full-time
Remote
Worldwide
Remote Sales

About ClickHouse

Recognized on the 2025 Forbes Cloud 100 list, ClickHouse is one of the most innovative and fast-growing private cloud companies. With more than 3,000 customers and ARR that has grown over 250 percent year over year, ClickHouse leads the market in real-time analytics, data warehousing, observability, and AI workloads.

The company’s sustained, accelerating momentum was recently validated by a $400M Series D financing round. Over the past three months, customers including Capital One, Lovable, Decagon, Polymarket, and Airwallex have adopted the platform or expanded existing deployments. These customers join an established base of AI innovators and global brands such as Meta, Cursor, Sony, and Tesla.

We’re on a mission to transform how companies use data. Come be a part of our journey!

NOTE:Β  This person can be remote in South America (Brazil, Ecuador, Colombia). This role can require regional travel as required for onsite customer visits.

The Technical Account Manager ("TAM") Architect role will be a member of our Support Services team and Support group, reporting into our regional Support Engineering Manager based in the region. This new role will perform functions that our existing team already provides in part: ongoing TAM, Consultative, and Support functions working with a set of customers providing Consultative Support, Escalation insights, and oversight. TAM Architects will also be assisting with Support Cases for enterprise customers in an L3 role (Support Level 3 = Escalated cases).

A TAM Architect will be successful in the role if they provide the following aptitude and approach:

  • Highly technical with a focus on providing useful solutions to our users, customers, and prospects
  • Great communicator with team members and customers
  • Consulting, support, and project management skills and background
  • 50% of the work will be case-initiated consultative support of strategic users/customers/prospects
  • 50% of the work will be TAM functions (project guidance, onboarding coordination, escalations, communications, documentation, roadmap, meeting leadership)
  • Some onsite regional travel will be required, estimated currently at up to 35% of the time

What you will do:

  • Work with strategic and enterprise ClickHouse users, customers, and prospects as identified by ClickHouse Sales to work on onboarding, production launches, and POCs
  • Provide architectural, technical, and migration guidance and assistance
  • Lead projects, escalations, and meetings to enable ongo