This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Team Leader – Customer Support based in Brazil. We are seeking an experienced Customer Support Team Leader to manage and elevate a high-performing remote support team.This role is focused on ensuring operational excellence, customer satisfaction, and consistent service quality.You will oversee daily support activities, coach team members, and improve processes to create a seamless customer experience.The position requires a proactive professional who can solve problems, make informed decisions, and drive team performance.You will collaborate closely with operations leadership while empowering agents to become more autonomous and effective.Working in a fast-paced digital environment, you will have the opportunity to shape support operations and contribute to business growth.