This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Support Specialist based in Brazil. As a Support Specialist, you will help customers get the most value from a technology platform by providing responsive, thoughtful, and effective support.You will manage customer inquiries and support tickets from initial contact through resolution.The role combines troubleshooting, clear communication, and proactive problem-solving in a customer-focused environment.You will investigate platform-related issues, coordinate with internal teams, and escalate complex cases when needed.Your work will contribute directly to customer satisfaction and a smooth user experience.You will also help strengthen support processes by documenting recurring issues and improving internal knowledge resources.This is a fully remote opportunity within a global team, ideal for someone organized, independent, and passionate about helping customers.