SUPPORT RESILIENCE TEAM LEAD Location: Manchester Working pattern: Office-based (requires flexibility including some weekend and Bank Holiday coverage) Languages: English (proficiency in French or Italian is a plus) Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drives everything we do. The Support Resilience team sits at the heart of our wider Rider Services Centre, working closely with Rider Support, and Payments teams to provide coverage and continuity when it matters most. Reporting into the Senior Global Operations Manager, you will lead the newly formed Support Resilience team - a cross-trained, flexible team based in our Manchester office, built to provide high-quality surge support across our Insurance, Reviews, and Payments functions. Your goal is to build and embed a team that can flex into wherever demand is highest, reducing pressure on specialist teams and ensuring riders continue to receive best-in-class support even during peak periods or high-volume events. WHAT YOU’LL BE DOING You’ll be joining the Support Resilience team, working at the forefront of complex and high-impact cases. This newly formed, cross-train... Click Apply to read the full job description.