Support Operations Specialist (Night Shift)

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Support Operations Specialist (Night Shift) based in India. This remote, full-time opportunity is suited to an experienced technical support professional who thrives on solving complex customer challenges and improving support operations. In this role, you will take ownership of advanced technical issues involving platform performance, data integrity, APIs, and integrations. You will serve as a trusted escalation point, working independently while collaborating with Engineering, Product, and Customer Success teams to deliver effective resolutions. Beyond troubleshooting, you will help strengthen support processes, share technical knowledge, and guide junior colleagues. This is an opportunity to make a direct impact on customer satisfaction and service quality within a fast-growing AI and technology environment. The position follows a night-shift schedule.