Support Operations Specialist - Americas

HELLO! I'm Allie, Head of Support at Ashby. 👋 As Ashby continues to scale its Support organization, we're investing in the operational foundation that helps our team deliver exceptional customer experiences with a high bar for quality, efficiency, and consistency. We're looking for a Support Operations Specialist to strengthen the operational engine behind Support. You'll help ensure our tooling and workflows scale with the business, our data is accurate and actionable, and our systems enable the team to do its best work. If you enjoy turning operational challenges into scalable systems, improving how teams work through thoughtful process and tooling design, and being the person a team relies on to keep things running smoothly, this could be a great fit. ABOUT THE ROLE You'll partner closely with our Support Systems Engineer and Support Leadership team to ensure our Support tooling, workflows, and operational infrastructure work effectively together. The Support Systems Engineer owns the technical foundation of our Support systems. You'll own the operational side: making sure systems are configured to support our teams, data flows reliably to the right places, workflows continue to... Click Apply to read the full job description.