Support Engineer, PAYGO

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Support Engineer, PAYGO based in the United States. As a Support Engineer, PAYGO, you will play a key role in supporting thousands of developers and businesses using a next-generation AI-powered search platform. You will take ownership of incoming technical support requests, helping users troubleshoot API integrations, resolve errors, improve search quality, and navigate billing questions. Working at the intersection of Support, Product, and Engineering, you will investigate technical issues and deliver clear, actionable solutions. You will also collaborate with AI-powered support tools to improve response efficiency and enhance the overall customer experience. Beyond resolving issues, you will identify recurring patterns, provide valuable product feedback, and recognize promising accounts with potential for future growth. This is an exciting opportunity to develop deep technical expertise in a fast-paced, AI-first environment while contributing directly to customer success and product improvement.