This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Support Delivery Lead based in Canada. This is a high-impact leadership role focused on building and scaling a world-class technical support engineering organization.You’ll lead a team responsible for resolving complex, high-severity technical issues for strategic enterprise customers.The role sits at the intersection of technical troubleshooting, customer success, engineering, and operational excellence.You’ll establish the systems, processes, and team structure needed to deliver reliable 24x7 global support coverage.Your insights will help shape product and engineering roadmaps while turning individual customer issues into scalable solutions.You’ll work closely with senior customers and internal leaders in a fast-moving, highly technical, and ambiguous environment.The position is currently remote in Toronto and is expected to transition to an in-office arrangement.