Support Analyst

At CI&T, we help large enterprises transform the potential of AI into real business impact with AI Deployment, AI-native execution, and tech-integrated business solutions. With 30 years of experience in technological transformation, we accelerate innovation with expertise in Agentic SDLC, Application modernization, Data & AI, Martech and Business strategy. We are 8,000 CI&Ters across more than 25 countries, collaborating to build solutions with real impact. AI is already part of how we work, evolve, and innovate every day. We are seeking a highly skilled and analytical L3 Support Analyst to join our technical operations team. As an L3 engineer, you will serve as the ultimate technical escalation point, solving our most complex product issues, debugging production environments, and bridging the gap between Customer Support and Core Software Engineering. If you enjoy root-cause troubleshooting, digging into code or logs, optimizing complex systems, and mentoring junior engineers, this role is for you. Key Responsibilities: Tier 3 Escalations: Act as the highest level of technical escalation for critical, complex, and unscripted customer issues that cannot be resolved by L1/L2 teams. ... Click Apply to read the full job description.