Strategy & Operations Associate, Commerce

🚀 JOIN THE FUTURE OF COMMERCE WITH WHATNOT!

Whatnot is the largest livestream shopping platform in North America and Europe to buy, sell, and discover the things you love. Whether it's trading cards, fashion, electronics, or live plants, our sellers are building real businesses across hundreds of categories. We're building live commerce at a scale that's never been done in the West, and there's no playbook to copy. The people here are shaping how an entirely new industry develops.

As a remote co-located team, we're inspired by our values https://www.whatnot.com/careers and anchored in hubs across the US, UK, Ireland, Poland, Germany, and Australia. We move fast, stay close to our users, and focus on the work that drives the most impact.

We're one of the fastest growing marketplaces https://a16z.com/marketplace-100/ and were recently named the #1 Best Startup Employer in America http://google.com/search?q=%231+forbes+startup+employer&oq=%231+forbes+startup+employer&gs_lcrp=EgZjaHJvbWUyBggAEEUYOTIGCAEQRRg9MgYIAhBFGD0yBggDEEUYQDIGCAQQRRhAMgYIBRBFGEDSAQg1NzM0ajBqMagCALACAA&sourceid=chrome&ie=UTF-8 by Forbes. Check out the latest Whatnot updates on our news https://blog.teamwhatnot.com/ and engineering blogs https://medium.com/whatnot-engineering and join us as we enable anyone to turn their passion into a business and bring people together through commerce.


💻 ROLE

The Commerce Strategy & Operations team drives business decisions across our entire marketplace ecosystem, including buyer experience, seller experience, trust & risk, fraud, logistics and payments. In this role, you will:

- Support the execution of pre-purchase and post-purchase operations initiatives, partnering with Product, Engineering, and Operations to improve user experience and operational performance

- Analyze operational and commerce data to surface insights, track performance, and help identify opportunities to improve quality, speed, and scalability

- Assist in planning and executing cross-functional projects, helping drive alignment, documentation, and follow-through

- Help design and improve processes, workflows, and tools that support scalable operations and evolving user needs

- Gather and synthesize insights from user interactions and operational workflows to inform recommendations and next steps

- Prepare clear updates, dashboards, and materials to support decision-making and communicate progress to stakeholders

Team members in this role are required to be within commuting distance of our New York, San Francisco, Phoenix, or Los Angeles hubs.


👋 YOU

People who do well at Whatnot tend to be comfortable figuring things out as they go, biased toward action, and genuinely curious about what they're building. They care more about outcomes than credit and stay close to the product and the people using it. As our next Commerce Strategy & Operations team member, you should have 3 - 5 years of experience in strategy and operations roles (e.g., consulting, finan