STRATEGY AND OPS MANAGER
ABOUT US
Office Hours is an on-demand expert network that connects leading organizations with trusted experts across various knowledge domains. Experts earn income by sharing their knowledge through advisory work, projects, and AI model training. Our platform handles the complexities behind the scenes— screening, compliance, scheduling, and payments—so knowledge sharing stays focused on meaningful insights and real impact.
We’re a hyper-growth and profitable company, quickly expanding our expert network, launching new offices, and new products. We are headquartered in San Francisco, with offices in Brooklyn and Bangalore. Our customers include the fastest-growing digital health companies, technology companies, institutional investment firms, consulting firms and AI Labs. We are backed by top marketplace investors and operators of companies like DoorDash, Airbnb, Affirm.
We’re a fast-growing, profitable, network-effects-driven business looking to bring on a strategy and ops manager to expand our work in healthcare and clinical AI.
WHAT WE BELIEVE
Human knowledge is the world’s most valuable asset. And yet, despite being more interconnected than ever, most knowledge still remains stuck in our heads, inaccessible and underutilized. Our vision is to make human knowledge easily accessible and infinitely scalable by building tools for the new age knowledge economy.
ABOUT THE ROLE
At Office Hours, we’re building the world’s leading expert network — connecting professionals and domain experts to power better decisions for investors, consulting firms, and AI companies.
We’re looking for a Strategy and Ops Manager to help us tackle the most pressing challenges across the company — from go-to-market and product strategy to operational scaling and performance management. This is a high-visibility and high-ownership role — perfect for a top-performing former consultant or operator who thrives on solving complex problems, building systems, and driving impact in a fast-growing environment.
WHAT YOU’LL DO
You’ll own projects that accelerate growth, improve performance, and strengthen our core operations. Examples include:
- Own a significant part of the business (~$10M book of business): setting the growth agenda and defining strategy and execution plans to scale revenue meaningfully.
- Act as a commercial leader: drive new client acquisition, deepen existing relationships, manage margin/volume trade-offs, and report on P&L or revenue metrics for your portfolio.
- Solve the company’s most important problems: Partner with leadership to identify opportunities for growth, design solutions, and lead execution across teams.
- Enable data-driven decision-making: Create visibility into performance metrics and own reporting that helps the company stay aligned and accountable.
- Set compensation and pricing strategy: Partner with leadership to design pricing and discount model, and incentive plans that align business perf