Strategic Services Consultant

Description

Sprout Social is looking to hire a Strategic Services Consultant to the Sales & Customer Experience team.

Why join Sprout’s Sales & Customer Experience team?

The Sales and Customer Experience team shapes how Sprout powers the future of customer connection for today’s most innovative brands. We sell and support the leading social media management platform for businesses, helping organizations unlock the full value of social. Through powerful social intelligence and trusted partnership, we enable teams to build authentic relationships and drive meaningful business impact.

You’ll join a high-performing, collaborative team made up of some of the brightest minds in the industry, working with iconic brands like Campbell's, Salesforce, Airbnb, and Equifax. Just as importantly, Sprout is a place where your growth matters. You’ll have the freedom to shape your career, explore new paths, and build toward what’s next, with a team that’s invested in helping you get there.

What you’ll do

• Manage customers’ tailored and value-driven implementation experience that ensures customers are set up for success in achieving their business goals
• Manage ongoing strategic consulting projects with deliverables that are shared with multiple stakeholders, including senior executives
• Level up the social sophistication of our customers as well as our team to meet the ever-changing needs of social media

What you’ll bring

Sprout Social is looking for a Strategic Services Consultant who can help our customers recognize the most value from our Sprout Social suite of solutions. The ideal candidate is the perfect blend of product-savvy and customer-focused, understands the social industry and social KPIs, and loves working in a fast-paced and evolving environment. 

The minimum qualifications for this role include:

• 2+ years in social media strategy, professional services, or customer-facing roles in SaaS
• Experience in training and in navigating a software platform
• Project management experience

Preferred qualifications for this role include:

• Understanding of social networks (in particular X, Facebook, Instagram, TikTok and LinkedIn) and social media strategy for large organizations
• Understanding sophisticated use cases for social media strategy, such as influencer marketing and customer care
• Flexibility to work on multiple projects and simultaneously support the Sales and Success team
• Understa