Strategic Customer Success Manager, Higher Education, US

At Instructure, we believe in the power of people to grow and succeed throughout their lives. Our goal is to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and careers. We do this by giving smart, creative, passionate people opportunities to create awesome. And that's where you come in: As a Strategic Customer Success Manager (CSM) for Higher Education at Instructure, Inc., you will play a pivotal role in fostering strong, long-term relationships with our key higher education clients. You will support institutions in their adoption, optimization, and expansion of Instructure products, partnering with stakeholders to help them achieve their strategic academic and institutional objectives. What you will do: - Develop and implement comprehensive account plans for a portfolio of strategic higher education institutions, aligning Instructure’s solutions with institutional goals and evolving needs. - Establish and maintain trusted partnerships with executive-level stakeholders, faculty, and IT leaders to understand their challenges, demonstrate the v