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Strategic Account Manager

Mesh
22 days ago
Full-time
Remote
Worldwide
Remote Sales

About Mesh

At Mesh, our mission is to enable consumers to pay and be paid with any asset. Today, trillions of dollars in tokenized assets exist but remain largely unusable for everyday commerce. Mesh is bridging this gap by making crypto payments reliable, useful, and ubiquitous. We combine a powerful orchestration engine with a seamless consumer app to unlock liquidity for the world. Backed by leading investors like PayPal Ventures, Paradigm, and Galaxy Ventures, we are building the infrastructure for the next era of the global economy. Join us!

Overview

Mesh is hiring a Strategic Account Manager to help our most promising customers unlock their full potential. You’ll own the post-sale journey end to end—driving activation, accelerating adoption, leading QBRs, and spotting expansion opportunities that turn strong customers into long-term growth partners.

This role lives at the intersection of relationships and results. You’ll work closely with business, product, and engineering stakeholders, build a deep understanding of how crypto moves, and stay laser-focused on increasing volume, expanding use cases, and securing renewals. If you enjoy solving complex problems, influencing across teams, and turning infrastructure into real business impact, this role is for you.

What You'll Do

  • Own a portfolio of high-potential accounts, leading relationship management, performance tracking, and growth strategy
  • Drive customer activation and adoption by removing onboarding blockers and coordinating across internal teams to get customers live and scaling
  • Build and manage success plans, run MBR’s/QBRs and check-ins, track performance against goals, and proactively identify risk
  • Identify and execute growth opportunities across transaction volume, new use cases, products, and merchant or end-user activation
  • Own renewals and support commercial negotiations, including pricing and contract terms, in partnership with Sales and Customer Success leadership
  • Partner with Engineering, Product, and Support to resolve issues and ensure customers consistently realize value from Mesh
  • Share customer feedback and market insights with Product and GTM teams to inform roadmap and strategy
  • Travel up to 25% to meet customers and represent Mesh at industry events

Who You Are

  • Bachelor’s degree or equivalent practical experience
  • 5+ years in strategic account management or customer-facing roles within payments, fintech, or crypto
  • Deep unde