Staff Technical Support Engineer

Are you ready to unlock intelligence? If you don’t think you meet all of the criteria below but are still interested in the job, please apply. Nobody checks every box - we’re looking for candidates that are particularly strong in a few areas, and have some interest and capabilities in others. ABOUT THE ROLE Kong enables the connectivity layer for the agentic era, with a focus on securely connecting, governing, and monetizing APIs and AI tokens across any model or cloud. As a Staff Technical Support Engineer, you will lead the investigation and resolution of complex customer issues, often in production environments where Kong is part of critical infrastructure. You will help customers understand what is happening, identify practical solutions, and move forward with confidence. You will work closely with customers, teammates, partners, Product, and Engineering on issues involving Kong products, including Kong Konnect, Kong Gateway, AI Gateway, and more. You will take ownership of cases, lead deep technical investigations, handle escalations, and provide feedback that helps improve our products and support experience. This role is ideal for someone who enjoys solving complex technical... Click Apply to read the full job description.