Customer Journey | Intake Group
Do you get excited about building backend platforms that shape a customer’s very first experience with a product? Shaping the first impression for millions of customers? Are you motivated by complex systems, ambiguous problem spaces, and the challenge of turning that complexity into simple, scalable, customer-first solutions? If so, we’d love to talk.
We’re looking for a Staff Technical Lead to help lead the Intake Upgrades Backend Team, a highly visible and impactful team within the Customer Journey product line at HubSpot.
The Intake Upgrades Backend Team powers HubSpot’s upgrade experience by contextualizing and personalizing offerings for our customers. The team builds backend systems that enable product discovery, deliver personalized upgrade recommendations, and facilitate seamless customer requests for new products and features.
This team sits within our Intake Group, which owns the front door to HubSpot — including Signup, Upgrades, Trials, and making return on investment (ROI) visible to customers. First impressions matter, and this team plays a critical role in making those experiences world-class.
While your primary focus will be Upgrades, this backend team also supports our Trials and ROI experiences. The work is deeply cross-functional and highly visible, requiring close collaboration with teams across the organization — particularly our Fintech partners, where pricing, packaging, entitlements, and billing systems are core to the upgrade journey.