Staff Software Engineer, Proactive Communications

THE OPPORTUNITY Join the team that is redefining how we connect with our members. Our Proactive Communications initiatives are mission-critical for driving member engagement and health outcomes, moving beyond generic notifications to create delightful interactions that guide members through their recovery journey. In this role, you will build the intelligence and infrastructure to connect with our members at the right time, with the right message, through the right channel. As a Staff Engineer, you will lead the technical architecture of our unified communications platform, collaborating with Machine Learning Scientists to orchestrate outreach across SMS, email, in-app notifications, and nudges using proprietary data and predictive models. WHAT YOU'LL ACCOMPLISH - Architect the Communications Engine: Lead the design and scaling of a unified communications platform that orchestrates member outreach across multiple channels (SMS, email, push, in-app) with high throughput and low latency. - Drive Technical Strategy: Define and guide the long-term technical roadmap for proactive outreach in partnership with product and engineering leadership, balancing immediate delivery with the flexi