P

Staff Software Engineer, Patient Experience

Pomelocare
3 days ago
Full-time
Remote
Worldwide
Remote Engineering

About us

At Pomelo Care, we are redefining the healthcare journey for women and children. As the leading virtual medical practice in our field, we provide a continuous circle of supportβ€”from the first steps of family building and the complexities of pregnancy to the nuances of postpartum, pediatric, and midlife care. We aren't just a clinic; we are a multidisciplinary engine of clinicians, engineers, and problem-solvers dedicated to closing the gaps in traditional care. By leveraging a high-touch, technology-driven platform, we identify risks early and deliver deeply personalized, 24/7 virtual care. We are here to prove that better data and patient-centered care lead to better outcomes, raising the standard of care for families nationwide.

Our engineering team is the engine behind our virtual care platform, building AI-powered solutions that transform care delivery and create exceptional experiences for both patients and clinicians. If you're passionate about using technology to do real, tangible good in the world, we'd love to meet you.

We are a remote-first company with offices in New York and San Francisco. Our New York office has a strong in-person culture with regular collaboration, and our San Francisco office is available for those who enjoy working together in person.

Β 

Why This Role Matters

We can only meaningfully improve health outcomes if patients are highly engaged in their care and trust our team. The earlier we can start providing care, the more likely we can affect outcomes. That all starts with the patient experience: building features that check in with patients throughout their journey, provide them the best next step for their care, triage their urgent needs, make it simple to get high quality care, and help them feel supported. This role sits at the center of that mission.

What You'll Do

As a Staff Software Engineer on the Patient Experience team, you'll serve as the technical lead for how patients interact with Pomelo from the moment they enroll through their entire care journey. You will:

  • Lead the technical direction for our mobile development strategy and patient-facing apps, shaping how tens of thousands of patients experience Pomelo
  • Rapidly prototype and ship features in our patient mobile and web apps alongside design and product, using AI tools to move fast and test ideas that meaningfully improve engagement and retention
  • Help steer product direction for how we support and retain patients in their critical first month with Pomelo, when the window to affect outcomes is widest
  • Talk directly to patients and partner with product, design, and clinical teams to turn real needs into rea